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New helpline for consumers

November 13, 2015 6:50 pm

The Consumer Council of Fiji is planning to have the Consumer Helpline up and running by early next year.

Government has allocated $150,000 to the set up of the helpline.

Council chief executive Premila Kumar says they are planning to see how the information should be registered and how they can conduct their investigation.

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We would like to have a system where the consumers can call seven days a week anytime and these calls can get recorded and fed into the database so when you come on Monday morning you can go to these calls and you can call the complainants and talk to them and at the same time start liaising with the trader.

Kumar says she truly understand the government’s intension on passing on vat reduction to consumers so that consumers can save money.

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