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Council concerned about prank calls

July 18, 2016 5:23 am

The Consumer Council of Fiji’s recently launched consumer help line has already received around 100 calls.

While around 75 calls were genuine, the Council is concerned with the number of prank calls being made by the consumers.

The Council’s help line was launched last Thursday with an aim to provide a platform for consumers to raise their grievances with the council from any part of the country.

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Council chief executive Premila Kumar says while there are positive indications that people are aware of toll free help line, there are some callers who are abusing the service.

“So far we have received 75 genuine calls and 35 prank, blank testing calls but from the morning like it’s a Monday morning we have received about 18 calls and its more to do with land lord tenancies to do with insurance policy like people want more details and they want to know where they can lodge their complaint so they are seeking advice and expressing some of the concerns they have on hand”

The consumer help line number is 155 and can be used across all three telecom networks.

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