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Post Fiji looks at digitalizing its services

March 3, 2021 4:30 pm
Chief Executive, Anirudha Bansod.

Post Fiji Limited will be digitizing its money transfer services after scrapping Vodafone’s MPAiSA from its 58 outlets.

Chief Executive, Anirudha Bansod, says they’ve been providing MPAiSA services since 2013 and it has affected their revenue.

Bansod says their assessment has shown that Post Fiji receives very little commission by providing this service.

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He adds most of the commissions earned are from the money order business due to its volume.

“What I wanted the Vodafone people to understand that we have been so graciously providing the support for such a long period f time not getting much benefit to Post Fiji but when we struggle it is the time for us to protect and sustain our business and it has a logical interpretation of that.”

Head of eCommerce and Corporate Affairs at Vodafone Fiji, Shailendra Prasad, says it is unfortunate that Post Fiji has taken the decision to cease the services.

Prasad says in the overall scheme of things, Post Fiji was processing less than 1.5% of the overall volume of M-PAiSA transactions so the impact on M-PAiSA services is minimal except for in some of the maritime areas where Post could be a sole provider of such a service.

However, he says Vodafone Fiji respects Post Fiji’s decision and have now begun the process of onboarding private business who could deliver the same services.

Vodafone has already set up agents in Kadavu and currently onboarding and training replacement agents in affected areas of Levuka, Rabi, and other areas to ensure continuity of M-PAiSA services to the people.

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