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Ask for surcharge fees before using EFTPOS: Consumer Council

January 30, 2019 4:48 pm

Two consumers have been surcharged 50 cents by the Kundan Singh supermarket for swiping their EFTPOS card at the cashier.

The complaints were filed with the Consumer Council, which revealed that the customers had made purchases below $15 and were not informed about the surcharge.

The consumer-watchdog questioned the supermarket who responded that they had ceased charging the fee and would refund all monies to those who paid the surcharges.

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As of January 1st, the government implemented a law to remove the charge on the usage of EPTPOS machines.

According to RBF, Commercial banks do not set a minimum payment amount for the use of EFTPOS terminal to pay for goods and services.

This minimum EFTPOS payment is set by the merchant.

Traders must clarify and notify consumers of any surcharges associated with EFTPOS payments.

The RBF also confirmed the surcharge is not collected by the banks but the merchants themselves.

This means despite the removal of the EFTPOS charges, the consumer is still paying for EFTPOS usage under a different name and pretense.

The consumer watch-dog is strongly urging customers to inquire with the traders whether they add surcharges when using the EFTPOS for purchases.

Consumers who believe they have been charged for EFTPOS payments can contact the Council on the National Consumer Helpline toll-free number 155.

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