E-ticketing glitches to be addressed immediately
October 2, 2017 6:21 am
E-Ticketing glitches experienced from yesterday will be addressed urgently to ensure there are no more problems.
Attorney General Aiyaz Sayed-Khaiyum confirmed this afternoon that they have received complaints regarding the compulsory e-Card system that was launched yesterday.
Sayed-Khaiyum says the number of complaints that they received totaled up to about one hundred which makes up only 0.03% complaints of the total number of e-card holders in the country.
The Attorney General says more than 600,000 Fijians have been issued with the cards with 380,000 holders making up the adult population.
Sayed-Khaiyum confirmed that they received complaints about e-ticketing machines, buses not picking up passengers along the Suva-Nausori corridor, passengers charged more, bus companies not serious about services route at specific times and more.
He adds this doesn’t in any way diminish the e-ticketing system.
Fiji Bus Operators Association President Richard Lal says some of the issues also resulted from drivers not accepting change.
Vodafone Fiji says they will offer training to drivers to learn more about the e-Ticketing machine as most need more instructions.
Vodafone adds it will deploy their staff to bus stands around the country to assist in e-ticketing problems from tomorrow.
Meanwhile, Sayed-Khaiyum says the public should expect teething problems on the e-ticketing system since the initiative has just started.
However the government has given its assurance that all problems will be ironed out by next week.