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Westpac invests in technology to protect customers from scams

February 5, 2016 5:23 am

Westpac Bank continues to introduce ways to protect its customers against credit/debit card and internet scams and fraud targeting Fiji in recent months.

It’s investing heavily in new ‘anti-skimming’ technology, including ‘jitter’ technology that stops card information from being copied and software and hardware on ATMs together with PIN shields that make it difficult for a camera to pick up a PIN number.

This includes the introduction of a ‘chip’ security to its debit and credit cards.

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The Bank is also closely monitoring its customers’ accounts, querying transactions that seem out of the ordinary and putting a stop on accounts/cards where fraud is suspected.

It has now cancelled and replaced for free a number of ATM/Credit cards, and continues to remind its customers of actions they can themselves take to protect their accounts.

These include not responding to emails asking to share personal details or information online, contacting them if they are using their Westpac debit/credit card overseas, and advising customers to regularly change their PIN number, and report any suspicious activity near ATMs to the police or Westpac immediately.

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