Toll-free consumer helpline up and running
July 14, 2016 12:40 am
Consumers now have access to a toll free number to lodge complaints – free of charge.
Attorney General Aiyaz Sayed-Khaiyum this morning launched the helpline which is designed to provide an avenue for all Fijians to raise grievances and have a timely response.
Sayed-Khaiyum says consumers must use this service responsibly.
“It does bring about a number of discipline within the consumer framework that has been missing so far. We’ve continuously over the past few years tried to bring about that level of discipline in terms of the transactions that take place between the vendor and purchaser.”
The toll-free number if 155 and can be used across all 3 telecom networks.
Consumer Council Chief Executive Premila Kumar says this will be a relief for people outside of urban areas who find difficulty in raising issues at the Council office.