Multiple card attempts and usage of discarded cards are some of the major cause of freezes in the bus e-ticketing system.

Lautoka’s Khan Buses Limited Director, Mohammed Naved-Khan says with their close collaboration with Vodafone, they have managed to address the issues of freezes in all their buses e-ticketing machines.

”Apparently yes, the Vodafone team is very supportive, we have mentioned that to them and currently we are in a process of knowing how to activating again and get it back on the system but the time interval it takes to get things back on the system is quite substantive, it takes about 3minutes and 20 seconds to reactivate it.”

Naved-Khan says they are also working with Vodafone to try and shorten the reboot time of the system in an effort to ensure the flow of bus services to commuters.

The frequent freeze of the e-ticketing system was an issue highlighted by most bus operators during their consultations with the Independent Bus Fare Review Committee