Fiji Airways considers compensation
June 22, 2015 7:02 pm
Fiji Airways will be offering compensation to all of their affected passengers who were stranded over four days last week.
The national carrier says the cause of the delays and subsequent flight cancellations was sick crew and mechanical problems on their planes.
Fiji Airways is now in the process of contacting all of its affected passengers to offer compensation…
In a statement yesterday the national carrier has explained the delays and subsequent cancellations of its flights…
Fiji Airways Public Relations Manager – Shane Hussein says last Thursday’s Nadi-Brisbane flight was canceled because of flight crew illness.
The airline says all affected passengers were then notified and re-scheduled to fly on the Nadi-Brisbane and Brisbane-Nadi flights the following day using the larger A330 aircraft.
However, on Friday when the flight reached Brisbane, the airline was alerted that the aircraft needed mechanical attention which required a part to be flowing in from another city.
Passengers who were connecting to Los Angeles were re-routed to fly direct, while some others were routed to Fiji via Sydney.
Others were booked to travel the next day however, the aircraft part arrived later than expected which led to further delays.
The aircraft finally left Brisbane for Fiji late Saturday.
As for the Saturday Melbourne – Nadi flight, Hussein says the 14 hour delay was due to an ill pilot.
As a result subsequent Fiji Airways flights to Auckland, Sydney and Los Angeles on Saturday and Sunday were delayed.
Flights have now normalised