Fabricated complaints an issue says FCCC
August 7, 2018 5:51 pm
The Fijian Competition and Consumer Commission has raised concerns regarding fabricated claims by some customers.
Chief Executive, Joel Abraham says too often disgruntled consumers lodge complaints with the Commission which requires investigation.
However, upon enquiring the FCCC establishes the complaints as frivolous and unsubstantiated.
Abraham says consumers need to get their act together and stop with the fabricated complaints particularly regarding the Homes CARE initiative.
“There were instances where people came up to us and lodged complaints stating they have ordered items which are yet to be received. When we ask when they were ordered? They will reply no, no we’ve ordered it and when we make references with receipts it’s established that it was purchased a day ago or on the same day. So the authenticity needs to be verified which means the consumers are not helping us by giving frivolous complaints.”
Abraham says consumers are failing to understand that the amount of time invested in investigating false claims, the Commission can work on actually clamping down on unscrupulous traders.
He adds the Commission faces challenges not only from traders but consumers as well.