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Customer Forum a first for WAF

July 27, 2017 10:00 pm

The Water Authority of Fiji held its first ever ‘Customer Forum’, aimed at fostering trust, value and understanding for its customers.

Chief Executive, Opetaia Ravai, says the Forum is a platform to formally engage with customers on a regular basis to provide updates on WAF developments and plans.

Ravai says it also gives a chance to discuss issues arising and listening to customer views and feedback on WAF service delivery.

He says the forum is designed to transmit information and create awareness in a timely, cost effective and organised manner with a long term objective of bringing attitudinal and behavioural changes in the society in terms of water conservation and waste management including WAF services as a whole.

The first event was held in Suva earlier this week.

Ravai says plans are underway to conduct forums similar to this inaugural event, in the Western and Northern regions later this year.