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Calls to be to monitored

July 18, 2016 10:45 pm

The Consumer Council of Fiji’s says they will continue to monitor the calls coming through their consumer help line.

This will be done to ensure that there is no abuse of the service and that only genuine calls are made.

Council Chief Executive Premila Kumar has raised concern on the number of prank calls being made by the consumers.

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The Council has received more than 100 calls since last week and while around 75 calls were genuine, thirty five were non genuine calls.

“If we continue to monitor say for another six months we will be able to establish how many call were non genuine and if we find that they were a lot more non genuine calls and the council is not able to sustain the cost of the budget of consumer help line within the allocated budget so in that situation the council is going to make a recommendation to the government that the calls will be based on 50-50 in other words 50 percent will be paid by the council and the other fifty percent will be paid by the consumer".

The consumer help line number is 155 and can be used across all three telecom networks.

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