A new work culture is being introduced at Air Terminal Services which provides ground handling and in-flight services at the Nadi International Airport.
ATS Board Chair Riyaz Sayed-Khaiyum says the company needs to change with the times.
Sayed-Khaiyum has spoken openly about some of the things that were happening at ATS, which includes isolated incidents of pilfering and airline meals not being up to standard.
“There seems to be sometimes – a certain degree of melees. A certain comfort with mediocrity – we’ll do what we have to do but we won’t put in the extra effort. I’m not saying everyone thinks that way but some do. We are trying to impress on the unions who are representatives of the workers on the board that this can’t go on any longer. We need to change.”
Fiji Airways is ATS’s biggest customer, and part of the new culture means making things right with the national airline.
In May this year, a ground handling staff of ATS caused damage to one of the new Airbus A330 worth millions of dollars.
Sayed-Khaiyum says the company – which is a monopoly – needs to become efficient, improve delivery and increase output.
The improvements that Sayed-Khaiyum is talking about will need workers cooperation at every level because they are part owners of Air Terminal Services.
