There is a huge gap in the Ministry of Agriculture’s service delivery says Permanent Secretary David Kolitagane.

Speaking during the Ministry’s Strategic Development Plan and Costed Operational Plan Workshop in Nadi today, Kolitagane made it known to the staff that there were also huge complaints against the Ministry in regards to its services.

Kolitagane told the staff that these complaints need to be addressed.

“Effective immediately, if farmer’s complaints are not addressed appropriately in a timely manner, there will now be a “zero-tolerance policy” in place. It’s not a threat to the staff but its an issue that needs to be managed properly customer issues. Make sure your promises are realistic and you are being honest to the farmers”

According to the PS, they want to eliminate the level of complaints against the Ministry which is affecting their image.

He says the Ministry will also need to create an efficient structure that can help them deliver a better quality of service on a timely basis.

Kolitagane adds that the Ministry of Agriculture will also be carrying out a restructure which will assist in enhancing their business functions, work practices and improve their services.

The workshop will end tomorrow.